Completed -
The scheduled maintenance has been completed.
Oct 6, 11:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 09:00 PDT
Scheduled -
In keeping with TigerConnect’s commitment to providing reliable application service and availability, scheduled database maintenance will be performed on Sunday, October 6th. Changes applied will aim to enhance TigerConnect user experience.
MAINTENANCE DETAIL Dates: October 6th, 2024 Times: 9:00 – 11:00 AM PT Scope: Updates to database to increase its capacity in Production
IMPACT & RISK MITIGATION
User Impact: No planned impact or service degradation. Users should expect normal application availability, functionality, performance, and integration syncing through the change window.
Risk Mitigation: Database will be backed up prior to maintenance to prevent any data loss or service disruption
TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 605-564-4722 (or Premium Support Toll-Free Number) Email: prosupport@tigerconnect.com TigerConnect App: direct message to TigerConnect Admin
Oct 6, 08:51 PDT
Resolved -
We have identified the latency issue with Roles and it is now resolved. If you are still experiencing issues feel free to contact us through the following channels:
Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: prosupport@tigerconnect.com TigerConnect App: direct message to TigerConnect Admin
Sep 25, 17:36 PDT
Monitoring -
Roles opt in/out has started to normalize. TigerConnect continues to closely monitor and will update once the issue has been fully resolved.
Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: prosupport@tigerconnect.com TigerConnect App: direct message to TigerConnect Admin
Sep 25, 17:15 PDT
Investigating -
TigerConnect providers may experience an latency when attempting to opt in/out of Roles, accessing the Role Directory, or searching for a Role. TigerConnect is working to fix all Roles related issues. Another update will be provided in one hour.
TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: prosupport@tigerconnect.com TigerConnect App: direct message to TigerConnect Admin
Sep 25, 16:55 PDT
