All Systems Operational
Developer API Operational
Directory Search Operational
Messaging Services Operational
Physician Scheduling Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Messaging uptime
Fetching
Messaging response time
Fetching
Search Uptime
Fetching
Search Response Time
Fetching
Tigerpage uptime
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Physician Scheduling Uptime
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Physician Scheduling Response Time
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Past Incidents
Oct 8, 2024

No incidents reported today.

Oct 7, 2024

No incidents reported.

Oct 6, 2024
Completed - The scheduled maintenance has been completed.
Oct 6, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 09:00 PDT
Scheduled - In keeping with TigerConnect’s commitment to providing reliable application service and availability, scheduled database maintenance will be performed on Sunday, October 6th. Changes applied will aim to enhance TigerConnect user experience.

MAINTENANCE DETAIL
Dates: October 6th, 2024
Times: 9:00 – 11:00 AM PT
Scope: Updates to database to increase its capacity in Production

IMPACT & RISK MITIGATION

User Impact: No planned impact or service degradation. Users should expect normal application availability, functionality, performance, and integration syncing through the change window.

Risk Mitigation: Database will be backed up prior to maintenance to prevent any data loss or service disruption


TigerConnect Customer Care is available for questions or issue handling through the following channels:
Phone: 605-564-4722 (or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com
TigerConnect App: direct message to TigerConnect Admin

Oct 6, 08:51 PDT
Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
Resolved - We have identified the latency issue with Roles and it is now resolved. If you are still experiencing issues feel free to contact us through the following channels:

Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com
TigerConnect App: direct message to TigerConnect Admin

Sep 25, 17:36 PDT
Monitoring - Roles opt in/out has started to normalize. TigerConnect continues to closely monitor and will update once the issue has been fully resolved.

Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com
TigerConnect App: direct message to TigerConnect Admin

Sep 25, 17:15 PDT
Investigating - TigerConnect providers may experience an latency when attempting to opt in/out of Roles, accessing the Role Directory, or searching for a Role. TigerConnect is working to fix all Roles related issues. Another update will be provided in one hour.

TigerConnect Customer Care is available for questions or issue handling through the following channels:
Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com
TigerConnect App: direct message to TigerConnect Admin

Sep 25, 16:55 PDT
Sep 24, 2024

No incidents reported.