Monitoring -
Our team has resolved the issue and is actively monitoring. We are closely tracking user activity and logout behavior for any recurrence of the unexpected logout issue. At this time, affected users are able to log back in immediately and regain full functionality. We will continue monitoring the changes that have been made while the team works to validate the underlying cause. • Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Monitoring 🔵
A final update will be provided when platform stabilization concludes and incident resolution is confirmed.
Update -
Our team continues to actively investigate the unexpected logout issue impacting users. We’ve confirmed that affected users are able to log back in immediately and regain full functionality. The team is currently focused on identifying the underlying cause and determining the appropriate path toward a permanent resolution. If you need further assistance please contact support at support@tigerconnect.com or at (650) 564-4722. • Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available or at 4:00 PM PST.
Sep 12, 15:01 PDT
Update -
Tigerconnect continues to investigation the logout issue impacting TC Messenger . We have confirmed users are able to login back in immediately after the logout. If logged out, please use your login credentials to log back in for fully functioning application. If you need further assistance please contact support at support@tigerconnect.com or at (650) 564-4722. • Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available or at 2:30 PM PST.
Sep 12, 13:30 PDT
Update -
Tigerconnect continues to investigation the logout issue impacting TC Messenger . We have confirmed users are able to login back in immediately after the logout. If logged out, please use your login credentials to log back in for fully functioning application. If you need further assistance please contact support at support@tigerconnect.com or at (650) 564-4722. • Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available or at 1:30 PM PST.
Sep 12, 12:43 PDT
Investigating -
TigerConnect is currently investigating a detected issue affecting users being logged out of the TigerConnect application both Desktop and Mobile
• Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Investigating 🟡
Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.
Sep 12, 11:35 PDT
