All Systems Operational
Developer API Operational
Directory Search Operational
Messaging Services Operational
Physician Scheduling Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Messaging uptime
Fetching
Messaging response time
Fetching
Search Uptime
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Search Response Time
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Tigerpage uptime
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Physician Scheduling Uptime
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Physician Scheduling Response Time
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Past Incidents
Nov 9, 2024

No incidents reported today.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024
Completed - The scheduled maintenance has been completed.
Oct 28, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 19:00 PDT
Scheduled - Maintenance Details

Dates:
October 26th -28th

Times:
Saturday 7pm – Sunday 3am PT
Sunday 7pm – Monday 3am PT

Scope: Required infrastructure version upgrade for cloud service supporting Clinical Collaboration Platform messaging.

IMPACT & RISK MITIGATION

User Impact:
Roles:
Role opt-in handling time may increase (historical role messages may require longer than usual to load).
Messaging: Users may experience message delivery latency and/or cross-device message sync latency (eg. between mobile and desktop devices).

Analytics:
Reporting Admin users may experience transaction & trends reporting latency.

Risk Mitigation:
TigerConnect is upgrading the Amazon Web Services (AWS) Managed Streaming for Apache Kafke (MSK) service cluster to version 3.7 in TigerConnect’s Clinical Collaboration Platform. New nodes with updated software will spawn alongside the old nodes. Service will redirect to each new, updated node while the old node remains on standby until change validation testing successfully concludes. Any message, role activity, or reporting latency will recover automatically as soon as the operation completes.


Should unexpected or additional service degradation occur, TigerConnect will provide notification and updates until resolved via https://status.tigerconnect.com/.
TigerConnect Customer Care is available for questions or issue handling through the following channels:
Phone: 605-564-4722 (or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com
TigerConnect App: direct message to TigerConnect Admin

Oct 25, 10:18 PDT
Oct 27, 2024
Completed - The scheduled maintenance has been completed.
Oct 27, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 19:00 PDT
Scheduled - Maintenance Details

Dates:
October 26th -28th

Times:
Saturday 7pm – Sunday 3am PT
Sunday 7pm – Monday 3am PT

Scope: Required infrastructure version upgrade for cloud service supporting Clinical Collaboration Platform messaging.

IMPACT & RISK MITIGATION

User Impact:
Roles:
Role opt-in handling time may increase (historical role messages may require longer than usual to load).
Messaging: Users may experience message delivery latency and/or cross-device message sync latency (eg. between mobile and desktop devices).

Analytics:
Reporting Admin users may experience transaction & trends reporting latency.

Risk Mitigation:
TigerConnect is upgrading the Amazon Web Services (AWS) Managed Streaming for Apache Kafke (MSK) service cluster to version 3.7 in TigerConnect’s Clinical Collaboration Platform. New nodes with updated software will spawn alongside the old nodes. Service will redirect to each new, updated node while the old node remains on standby until change validation testing successfully concludes. Any message, role activity, or reporting latency will recover automatically as soon as the operation completes.


Should unexpected or additional service degradation occur, TigerConnect will provide notification and updates until resolved via https://status.tigerconnect.com/.
TigerConnect Customer Care is available for questions or issue handling through the following channels:
Phone: 605-564-4722 (or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com
TigerConnect App: direct message to TigerConnect Admin

Oct 25, 10:17 PDT
Oct 26, 2024