Update -
We are continuing to monitor for any further issues.
Sep 28, 09:15 PDT
Monitoring -
TigerConnect engineers have taken steps to address delayed messages - services are beginning to normalize.
• Time Detected: 7:00 AM PT (Initial report/alarm) • Impact: We have received reports of delays with messages being sent. • Fix/Mitigation Applied: 8:11 AM PT • Status: Monitoring 🔵
A final update will be provided when platform stabilization concludes and incident resolution is confirmed.
Update -
TigerConnect continues to investigate an issue causing delays with messages sent across all devices. We have seen improvements since the last report.
• Time Detected: 7:00 AM PT • Impact: We have received reports of delays with messages being sent. • Status: Investigating 🟡
Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.
Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 650-564-4722 • Email: support@tigerconnect.com • Messenger: TigerConnect Admin
Sep 28, 09:00 PDT
Update -
We are continuing to investigate this issue.
Sep 28, 07:34 PDT
Investigating -
TigerConnect is currently investigating an issue causing delays with messages sent across all devices.
• Time Detected: 7:00 AM PT • Impact: We have received reports of delays with messages being sent. • Status: Investigating 🟡
Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.
Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 650-564-4722 • Email: support@tigerconnect.com • Messenger: TigerConnect Admin
Sep 28, 07:33 PDT
Completed -
The scheduled maintenance has been completed.
Sep 20, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 PDT
Scheduled -
SCHEDULED PLATFORM MAINTENANCE
This month's scheduled TigerConnect platform maintenance is now underway.
• Dates: 18 -20 September (Nightly) • Start Time: 10:00 PM PT (Nightly) • End Time: 4:00 AM PT (Nightly)
A confirmation notice will post after the final night of the window when maintenance concludes. TigerConnect Engineering is actively\monitoring all systems throughout the process and will roll back and notify on this page in the event degradation or an incident occurs.
Please report any system degradation or issues to TigerConnect Support • Phone: +1 650-564-4722 • Email: support@tigerconnect.com • Messenger: TigerConnect Admin __________________________________________________
ABOUT MONTHLY MAINTENANCE WINDOWS TigerConnect reserves the 3rd weekend of each month (Fri-Sun) for off-hours (10pm-4am PT) platform maintenance activities. Maintenance events do not automatically incur or equate to downtime - the window may not be exercised each month. In some cases, minor service degradation may be expected. TigerConnect will specify any expected user impacts in an advance notice no later than the Monday before the monthly change window.
Sep 19, 21:59 PDT
Completed -
The scheduled maintenance has been completed.
Sep 19, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 PDT
Scheduled -
SCHEDULED PLATFORM MAINTENANCE
This month's scheduled TigerConnect platform maintenance is now underway.
• Dates: 18 -20 September (Nightly) • Start Time: 10:00 PM PT (Nightly) • End Time: 4:00 AM PT (Nightly)
A confirmation notice will post after the final night of the window when maintenance concludes. TigerConnect Engineering is actively\monitoring all systems throughout the process and will roll back and notify on this page in the event degradation or an incident occurs.
Please report any system degradation or issues to TigerConnect Support • Phone: +1 650-564-4722 • Email: support@tigerconnect.com • Messenger: TigerConnect Admin __________________________________________________
ABOUT MONTHLY MAINTENANCE WINDOWS TigerConnect reserves the 3rd weekend of each month (Fri-Sun) for off-hours (10pm-4am PT) platform maintenance activities. Maintenance events do not automatically incur or equate to downtime - the window may not be exercised each month. In some cases, minor service degradation may be expected. TigerConnect will specify any expected user impacts in an advance notice no later than the Monday before the monthly change window.
Sep 18, 21:59 PDT
