Completed -
The scheduled maintenance has been completed.
Sep 20, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 PDT
Scheduled -
SCHEDULED PLATFORM MAINTENANCE
This month's scheduled TigerConnect platform maintenance is now underway.
• Dates: 18 -20 September (Nightly) • Start Time: 10:00 PM PT (Nightly) • End Time: 4:00 AM PT (Nightly)
A confirmation notice will post after the final night of the window when maintenance concludes. TigerConnect Engineering is actively\monitoring all systems throughout the process and will roll back and notify on this page in the event degradation or an incident occurs.
Please report any system degradation or issues to TigerConnect Support • Phone: +1 650-564-4722 • Email: support@tigerconnect.com • Messenger: TigerConnect Admin __________________________________________________
ABOUT MONTHLY MAINTENANCE WINDOWS TigerConnect reserves the 3rd weekend of each month (Fri-Sun) for off-hours (10pm-4am PT) platform maintenance activities. Maintenance events do not automatically incur or equate to downtime - the window may not be exercised each month. In some cases, minor service degradation may be expected. TigerConnect will specify any expected user impacts in an advance notice no later than the Monday before the monthly change window.
Sep 19, 21:59 PDT
Completed -
The scheduled maintenance has been completed.
Sep 19, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 PDT
Scheduled -
SCHEDULED PLATFORM MAINTENANCE
This month's scheduled TigerConnect platform maintenance is now underway.
• Dates: 18 -20 September (Nightly) • Start Time: 10:00 PM PT (Nightly) • End Time: 4:00 AM PT (Nightly)
A confirmation notice will post after the final night of the window when maintenance concludes. TigerConnect Engineering is actively\monitoring all systems throughout the process and will roll back and notify on this page in the event degradation or an incident occurs.
Please report any system degradation or issues to TigerConnect Support • Phone: +1 650-564-4722 • Email: support@tigerconnect.com • Messenger: TigerConnect Admin __________________________________________________
ABOUT MONTHLY MAINTENANCE WINDOWS TigerConnect reserves the 3rd weekend of each month (Fri-Sun) for off-hours (10pm-4am PT) platform maintenance activities. Maintenance events do not automatically incur or equate to downtime - the window may not be exercised each month. In some cases, minor service degradation may be expected. TigerConnect will specify any expected user impacts in an advance notice no later than the Monday before the monthly change window.
Sep 18, 21:59 PDT
Monitoring -
Our team has resolved the issue and is actively monitoring. We are closely tracking user activity and logout behavior for any recurrence of the unexpected logout issue. At this time, affected users are able to log back in immediately and regain full functionality. We will continue monitoring the changes that have been made while the team works to validate the underlying cause. • Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Monitoring 🔵
A final update will be provided when platform stabilization concludes and incident resolution is confirmed.
Update -
Our team continues to actively investigate the unexpected logout issue impacting users. We’ve confirmed that affected users are able to log back in immediately and regain full functionality. The team is currently focused on identifying the underlying cause and determining the appropriate path toward a permanent resolution. If you need further assistance please contact support at support@tigerconnect.com or at (650) 564-4722. • Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available or at 4:00 PM PST.
Sep 12, 15:01 PDT
Update -
Tigerconnect continues to investigation the logout issue impacting TC Messenger . We have confirmed users are able to login back in immediately after the logout. If logged out, please use your login credentials to log back in for fully functioning application. If you need further assistance please contact support at support@tigerconnect.com or at (650) 564-4722. • Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available or at 2:30 PM PST.
Sep 12, 13:30 PDT
Update -
Tigerconnect continues to investigation the logout issue impacting TC Messenger . We have confirmed users are able to login back in immediately after the logout. If logged out, please use your login credentials to log back in for fully functioning application. If you need further assistance please contact support at support@tigerconnect.com or at (650) 564-4722. • Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available or at 1:30 PM PST.
Sep 12, 12:43 PDT
Investigating -
TigerConnect is currently investigating a detected issue affecting users being logged out of the TigerConnect application both Desktop and Mobile
• Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Investigating 🟡
Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.
Sep 12, 11:35 PDT
