Resolved -
We noticed some issues affecting our system's performance and have taken action to fix them. Everything is now back to normal.
If you experience any issues with the TigerConnect application, please contact TigerConnect Support: - Email: prosupport@tigerconnect.com - Phone: (650) 564-4722
Jul 25, 12:36 PDT
Investigating -
Advisory: TigerConnect is observing minor message delivery latency (5-9sec) on mobile and web/desktop platform. Investigation under way.
Please subscribe to this page for further updates.
Jul 25, 12:13 PDT
Resolved -
This incident has been resolved.
Jul 19, 19:22 PDT
Monitoring -
TigerConnect applications have not been impacted by the CrowdStrike outage on July 19. Customers using Microsoft-based user authentication may experience difficulty logging in to TigerConnect applications.
- Clinical Collaboration Platform users and Physician Scheduling users may not be able to authenticate. - Physician Scheduling Microsites and Merged Daily views remain accessible to all users (do not require login to view). - Users already logged in to TigerConnect mobile apps will not be logged out.
If you experience any issues with the TigerConnect application, please contact TigerConnect Support: - Email: prosupport@tigerconnect.com - Phone: (844) 930-0808
Jul 19, 09:49 PDT
