We have identified the latency issue with Roles and it is now resolved. If you are still experiencing issues feel free to contact us through the following channels:
Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: prosupport@tigerconnect.com TigerConnect App: direct message to TigerConnect Admin
Posted Sep 25, 2024 - 17:36 PDT
Monitoring
Roles opt in/out has started to normalize. TigerConnect continues to closely monitor and will update once the issue has been fully resolved.
Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: prosupport@tigerconnect.com TigerConnect App: direct message to TigerConnect Admin
Posted Sep 25, 2024 - 17:15 PDT
Investigating
TigerConnect providers may experience an latency when attempting to opt in/out of Roles, accessing the Role Directory, or searching for a Role. TigerConnect is working to fix all Roles related issues. Another update will be provided in one hour.
TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: prosupport@tigerconnect.com TigerConnect App: direct message to TigerConnect Admin
Posted Sep 25, 2024 - 16:55 PDT
This incident affected: Developer API, Directory Search, and Messaging Services.