TigerConnect Platform Issue: Fast Deploys (emails) being triggered seemingly with no messages - Investigating

Incident Report for TigerConnect

Resolved

We apologize for any inconvenience this may have caused.

Our team has resolved an issue with the email delivery service related to a recent deployment. During this time, the core product and messaging functionality continued to operate as expected.

If you have any questions or concerns, please contact our Support team.
Posted May 06, 2026 - 07:17 PDT

Investigating

TigerConnect is currently investigating a detected issue affecting Fast Deploys.

• Time Detected: 5AM PT
• Impact: Multiple users are receiving email fast deploys, this does not affect messages being sent or received while logged in
• Status: Investigating 🟡

Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.

Please report symptoms or additional issues you experience to TigerConnect Support:
• Phone: +1 605-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin
Posted May 06, 2026 - 06:25 PDT
This incident affected: Clinical Collaboration Platform (CCP) (Directory Search, Messaging Services).