Our platform has now fully normalized across mobile and desktop. We will continue to monitor closely and update this page if anything changes. If you are experiencing any issues please contact us via email at prosupport@tigerconnect.com.
Posted Mar 01, 2024 - 14:09 PST
Monitoring
The latency and slowness when sending messages has started to normalize. We are still working to correct the syncing of messages between mobile and desktop. We are going to continue to monitor closely and update in 30 minutes.
Posted Mar 01, 2024 - 13:51 PST
Update
We apologize the observed latency and slowness is still evident. We are starting to see improvements but will continue to work diligently to fully resolve the issue. Another update will be provided in one hour.
Posted Mar 01, 2024 - 13:02 PST
Update
TigerConnect continues working to address the observed latency and slowness in message delivery across mobile and desktop. Another update will be provided in 30 minutes. Thank you for your patience.
Posted Mar 01, 2024 - 12:28 PST
Update
We are continuing to work on a fix for this issue.
Posted Mar 01, 2024 - 11:56 PST
Identified
TigerConnect is experiencing irregular latency and slow message sending affecting mobile and desktop. We are addressing the issue and beginning to see improvements in performance. We sincerely apologize for the inconvenience and are working diligently to resolve it. Another update will be provided in 30 minutes. Thank you for your patience.