AWS MSK Upgrade to Version 3.7

Scheduled Maintenance Report for TigerConnect

Completed

The scheduled maintenance has been completed.

Posted Oct 27, 2024 - 03:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 26, 2024 - 19:00 PDT

Scheduled

Maintenance Details

Dates:
October 26th -28th

Times:
Saturday 7pm – Sunday 3am PT
Sunday 7pm – Monday 3am PT

Scope: Required infrastructure version upgrade for cloud service supporting Clinical Collaboration Platform messaging.

IMPACT & RISK MITIGATION

User Impact:
Roles:
Role opt-in handling time may increase (historical role messages may require longer than usual to load).
Messaging: Users may experience message delivery latency and/or cross-device message sync latency (eg. between mobile and desktop devices).

Analytics:
Reporting Admin users may experience transaction & trends reporting latency.

Risk Mitigation:
TigerConnect is upgrading the Amazon Web Services (AWS) Managed Streaming for Apache Kafke (MSK) service cluster to version 3.7 in TigerConnect’s Clinical Collaboration Platform. New nodes with updated software will spawn alongside the old nodes. Service will redirect to each new, updated node while the old node remains on standby until change validation testing successfully concludes. Any message, role activity, or reporting latency will recover automatically as soon as the operation completes.

Should unexpected or additional service degradation occur, TigerConnect will provide notification and updates until resolved via https://status.tigerconnect.com/.
TigerConnect Customer Care is available for questions or issue handling through the following channels:
Phone: 605-564-4722 (or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com
TigerConnect App: direct message to TigerConnect Admin

Posted Oct 25, 2024 - 10:17 PDT

This scheduled maintenance affected: Developer API, Directory Search, Messaging Services, and Physician Scheduling.