TigerConnect Platform Issue: Web/Desktop App Not loading - Investigating

Incident Report for TigerConnect

Resolved

This incident has been resolved.

Posted Apr 22, 2026 - 07:56 PDT

Monitoring

We have remediated the root cause and see performance starting to come back normal, we'll continue to monitor as functionality is fully restored

Posted Apr 22, 2026 - 05:30 PDT

Investigating

TigerConnect is currently investigating a detected issue affecting [Web/Desktop App Not loading].

• Time Detected: 5AM PT
• Impact: Desktop app and web sessions are currently not loading messages, new logins will stay "loading" and not return any conversations
• Status: Investigating 🟡

Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.

Please report symptoms or additional issues you experience to TigerConnect Support:
• Phone: +1 605-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin

Posted Apr 22, 2026 - 05:20 PDT

This incident affected: Clinical Collaboration Platform (CCP) (Directory Search, Messaging Services).