Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 15, 2025 - 21:00 PST
Scheduled
In keeping with TigerConnect’s commitment to providing reliable application service and availability, scheduled Clinical Collaboration & Physician Scheduling Platform infrastructure maintenance will be performed on Saturday, 15 February. Changes applied will bring TigerConnect infrastructure up-to-date with Amazon Web Services’ latest cloud service requirements.
MAINTENANCE DETAIL Date: Saturday, 15 February Times: 9-11pm PT Scope: Required infrastructure version upgrade for cloud service supporting Clinical Collaboration Platform messaging & Physician Scheduling.
IMPACT & RISK MITIGATION Impact Area(s): User Log-in & Authentication: TigerConnect is upgrading the Amazon Web Services (AWS) Aurora MySQL Database cluster supporting Identity Provider (IdP) and Multi-Factor Authentication (MFA) services to version 8.0 in TigerConnect’s Clinical Collaboration Platform.
User Impact: Users not logged in who may be attempting to log in during the change window may experience log-in latency or failure for a period of up to one (1) minute.
Risk Mitigation: New nodes with updated software will spawn alongside the old nodes. Service will redirect to each new, updated node while the old node remains on standby until change validation testing successfully concludes. Any user authentication latency will recover automatically as soon as the operation completes.
ISSUE MANAGEMENT PLAN Should unexpected or additional service degradation occur, TigerConnect will provide notification and updates until resolved via https://status.tigerconnect.com/.
TigerConnect Customer Care is available for questions or issue handling through the following channels:
Phone: 605-564-4722 (or Premium Support Toll-Free Number) Email: prosupport@tigerconnect.com TigerConnect App: direct message to TigerConnect Admin
Posted Feb 15, 2025 - 17:35 PST
This scheduled maintenance affected: Developer API, Directory Search, Messaging Services, and Physician Scheduling.